Privacy Policy

Effective date: 23 June 2026

This Privacy Policy explains how Fatbet, operating the website fatbetcasino.online, collects, uses, stores, shares and protects personal information in connection with its online gambling services. This document is intended for users in Australia and is written to reflect the privacy and regulatory expectations that commonly apply to online gambling operations, including obligations relating to identity verification, anti-money laundering and counter-terrorism financing compliance, fraud prevention, consumer protection and secure account management.

Fatbet acts as the controller of personal information processed through fatbetcasino.online for the purposes described in this Privacy Policy. Where you register an account, use our services, contact support, submit verification documents, place bets, make deposits or withdrawals, or otherwise interact with the website, we will process your personal information in accordance with this Privacy Policy and applicable law.

By registering an account and using the services, you acknowledge that certain processing of your personal information is necessary for the performance of our contractual relationship with you, for compliance with legal obligations, and for legitimate business and security purposes. Where consent is required by law for a particular activity, such consent will be requested separately. Registration does not waive any statutory rights available to you under applicable privacy law.

1. Introduction

Fatbet is committed to handling personal information in a lawful, fair and transparent manner. Because gambling services involve financial transactions, age verification, identity checks, fraud controls and responsible gambling safeguards, we are required to collect and process a range of personal information that may be broader than that collected by standard commercial websites.

This Privacy Policy explains:

• what information we collect;
• how we collect it;
• why we use it;
• when we may disclose it to others;
• how long we keep it;
• how we protect it; and
• what rights you may exercise in relation to your personal information.

If you do not agree with the practices described in this Privacy Policy, you should not use fatbetcasino.online.

2. Information We Collect

We may collect personal information directly from you, automatically from your device and activity, and from trusted third-party sources. The categories of information we collect may include the following.

2.1 Personal identification details

• full name;
• date of birth;
• residential address;
• billing address;
• email address;
• telephone number where provided;
• username and account identifier;
• nationality or country of residence where relevant;
• government-issued identification details where required for verification.

2.2 Account and profile information

• registration details submitted when opening an account;
• password and security credentials in protected or encrypted form;
• preferences, settings and responsible gambling selections;
• account status history, including restrictions, suspensions or closures.

2.3 Financial and transaction information

• deposit and withdrawal records;
• payment method details, such as masked card data or wallet identifiers;
• transaction timestamps and values;
• betting history, stake sizes, wins, losses and bonus usage;
• chargeback, reversal or failed transaction records;
• internal records relating to payment risk assessments.

2.4 Verification and KYC information

To comply with know your customer, anti-money laundering and counter-terrorism financing obligations, we may collect:

• copies of passport, driver licence or other identity documents;
• proof of address documents, such as utility bills or bank statements;
• proof of payment method ownership;
• source of funds or source of wealth information where legally required;
• selfie or liveness verification data where used for identity assurance;
• sanctions, politically exposed person or adverse media screening results where applicable.

2.5 Communications and correspondence

• emails sent to or from [email protected];
• complaints, queries and feedback;
• records of requests relating to account issues, responsible gambling, verification, payments or technical support;
• internal notes created in connection with your enquiries where necessary for service and compliance handling.

2.6 Technical and device information

• IP address;
• device type and operating system;
• browser type and version;
• language settings;
• referral URLs;
• cookie identifiers and similar online identifiers;
• website usage logs, session activity and timestamps;
• geolocation data derived from IP or device data where relevant for security and access control.

2.7 Risk, fraud and security information

• login history and authentication events;
• unusual betting or transaction patterns;
• records linked to potential misuse, collusion, bonus abuse, account takeovers or suspicious activity;
• information generated through automated security or fraud detection tools.

3. How We Use Your Information

We use personal information only where there is a lawful basis to do so. Depending on the circumstances, the lawful basis may include performance of a contract, compliance with legal obligations, legitimate interests that are not overridden by your rights, or consent where required.

3.1 To provide gambling services

We use your information to:

• create and administer your account;
• verify your eligibility to use the services;
• process deposits, withdrawals and betting transactions;
• settle wagers and maintain account balances;
• provide customer support and service communications;
• enforce our terms, game rules and internal controls.

3.2 To comply with legal and regulatory obligations

We may process your information to:

• verify your identity and age;
• comply with anti-money laundering and counter-terrorism financing obligations;
• conduct customer due diligence and enhanced due diligence where required;
• detect and report suspicious transactions or activity;
• comply with requests from courts, regulators, law enforcement bodies or government authorities;
• maintain records required by law.

3.3 To protect the platform, users and the business

We may use personal information for legitimate interests including:

• fraud prevention and investigation;
• payment risk screening;
• cyber security and unauthorised access prevention;
• prevention of cheating, collusion, money laundering, account abuse or other prohibited conduct;
• defending legal claims and enforcing contractual rights.

3.4 To improve services and conduct research

We may analyse usage and account data to:

• troubleshoot platform issues;
• improve website functionality, user experience and service reliability;
• perform internal reporting, business administration and service development;
• conduct aggregated or de-identified analytics where feasible.

3.5 To support responsible gambling and consumer protection

We may use your information to:

• monitor indicators of gambling-related harm;
• apply account limitations or safety controls;
• respond to self-exclusion or cooling-off requests;
• investigate behaviour that may require safer gambling intervention.

4. Marketing Communication

Fatbet may use limited personal information, such as your email address, account activity and general preferences, to provide information about service updates, products, promotions or responsible gambling tools where permitted by law.

Where marketing consent is required, we will seek it through an appropriate opt-in mechanism. Where direct marketing is sent on the basis of an existing customer relationship and local law permits, you will still be given a simple method to opt out.

You may opt out of marketing communications at any time by:

• using the unsubscribe function included in the relevant email; or
• contacting [email protected] and requesting removal from marketing communications.

Please note:

• opting out of marketing does not stop transactional or legally required communications;
• service emails relating to account security, verification, payments, terms, responsible gambling, complaints or compliance matters will still be sent where necessary.

5. How We Obtain Personal Information

We collect personal information in several ways.

5.1 Information provided directly by you

You may provide personal information when you:

• register an account;
• complete forms on the website;
• deposit or withdraw funds;
• upload KYC or verification documents;
• communicate with [email protected];
• participate in promotions, surveys or responsible gambling processes;
• submit complaints or account-related requests.

5.2 Information collected automatically

When you access fatbetcasino.online, we may automatically collect technical and usage information through cookies, server logs and similar technologies. This helps us maintain website security, recognise your session, improve functionality and monitor for misuse.

5.3 Information received from third parties

We may receive information from third-party providers such as:

• identity verification providers;
• payment service providers;
• fraud prevention and security screening providers;
• sanctions and politically exposed person screening services;
• analytics providers;
• game providers where operationally necessary;
• public databases and official registries where lawfully accessible.

Where we obtain information from third parties, we will process it in accordance with this Privacy Policy and applicable law.

6. Data Recipients

Access to personal information is restricted to those who need it for legitimate operational, compliance, security or support purposes. Depending on the circumstances, personal information may be accessed by:

• authorised staff responsible for customer support, payments, verification, compliance, fraud, legal or technical operations;
• affiliated entities within the same corporate group where necessary for administration, risk management, compliance or service provision;
• contracted service providers acting under appropriate confidentiality and data protection obligations.

All recipients are expected to handle personal information only on a need-to-know basis and in accordance with security and confidentiality requirements.

7. Releasing Data to Third Parties

Fatbet does not sell personal information. We may disclose personal information to third parties only where there is a proper legal, contractual or operational reason to do so.

7.1 Service providers and business partners

We may share information with third parties that help us operate the website and deliver services, including:

• payment processors and banking partners;
• identity verification and KYC providers;
• AML/CFT and fraud screening providers;
• hosting, cloud storage and cyber security providers;
• analytics and technical support vendors;
• game and software providers where necessary to provide gameplay, investigate incidents or ensure fairness and integrity.

7.2 Legal and regulatory disclosures

We may disclose personal information where required or permitted by law, including:

• to courts, regulators, law enforcement agencies or government authorities;
• to comply with subpoenas, notices or other lawful requests;
• to report suspicious transactions or criminal conduct;
• to protect rights, property, systems, users or the public.

7.3 Corporate transactions

If Fatbet undergoes a merger, acquisition, restructuring, asset sale or similar business transaction, personal information may be disclosed to advisers and counterparties subject to appropriate confidentiality and legal safeguards.

7.4 International disclosures

Some service providers may process information outside Australia. Where cross-border disclosure occurs, Fatbet will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy requirements, including through contractual protections and supplier due diligence where appropriate.

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, dispute resolution, audit, accounting and enforcement obligations.

In the gambling and financial compliance context, some records must be kept for a minimum period. In particular:

• KYC, transaction and AML/CFT-related records may be retained for at least 5 years where required by applicable law or regulatory expectation;
• account, betting, payment, security and complaint records may be retained for the period reasonably necessary to manage legal, operational and compliance risk;
• information may be retained longer where required for the establishment, exercise or defence of legal claims, or where an investigation is ongoing.

After the relevant retention period expires, personal information will be deleted, anonymised or securely archived in accordance with applicable law and internal retention procedures.

Where you request erasure, we will assess that request against our legal retention obligations. If we are legally required to keep certain records, we may retain them until the mandatory retention period ends. Once retention is no longer required, deletion or anonymisation will be carried out where reasonably practicable.

9. Security of Your Data

Fatbet applies technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, destruction or alteration. While no online environment can be guaranteed completely secure, we take reasonable steps appropriate to the nature of the information and the risks involved.

Security measures may include:

• account access controls using ID and password protection;
• encrypted transmission of data using industry-standard protocols such as TLS where appropriate;
• restricted access to personal information based on role and business need;
• logging and monitoring of systems and account activity;
• fraud detection and security screening tools;
• secure storage arrangements with controlled access;
• staff confidentiality obligations and internal handling procedures;
• document review controls for KYC and compliance data.

You are also responsible for helping to protect your account. You should:

• keep your login details confidential;
• use a strong and unique password;
• avoid sharing your account with any other person;
• notify [email protected] promptly if you suspect unauthorised access.

10. Cookies and Similar Technologies

Fatbet may use cookies and similar technologies to operate the website, remember preferences, maintain login sessions, improve performance, understand usage trends and support security functions.

Cookies may be used for:

• essential website operation;
• authentication and session management;
• performance measurement and diagnostics;
• fraud prevention and platform security;
• limited analytics and service improvement.

You may be able to manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of fatbetcasino.online, including login, account security and transaction processing.

11. Your Rights

Subject to applicable law, you may have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate, incomplete or outdated information;
• request deletion of information where retention is no longer necessary and no legal obligation requires continued storage;
• object to or request restriction of certain processing activities where legally available;
• withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing;
• request information about how your personal information has been handled.

These rights are not absolute. For example, we may refuse or limit a request where doing so is permitted by law, would adversely affect the rights of others, or would conflict with legal or regulatory obligations, including AML/CFT retention and verification requirements.

To exercise your rights, please contact [email protected]. We may need to verify your identity before processing your request.

12. Complaints and Contacting Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or believe that your personal information has been handled improperly, you may contact us by email at:

• [email protected]

When contacting us, please provide enough detail for us to identify your account and understand your request. We may request additional information to verify identity and protect account security.

If you are dissatisfied with our response, you may have the right to lodge a complaint with a relevant supervisory or regulatory authority. For privacy matters in Australia, this may include the Office of the Australian Information Commissioner.

Reference:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles under the Privacy Act 1988 (Cth)
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Office of the Australian Information Commissioner guidance: https://www.oaic.gov.au
• AUSTRAC guidance: https://www.austrac.gov.au

13. Children and Age Restrictions

Fatbet is intended only for individuals who are legally permitted to use gambling services. We do not knowingly provide services to children or collect personal information from persons below the applicable legal age.

We may carry out age verification checks and request documentary evidence to confirm eligibility. If we become aware that an account has been opened by a person who is underage or otherwise ineligible, we may suspend or close the account and retain relevant records where required for compliance, prevention and legal purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory expectations, technology, business practices or service features. The most current version will be made available on fatbetcasino.online and will take effect from the stated effective date.

Where changes are material, we may provide additional notice through the website or by email where appropriate. Your continued use of the services after the updated Privacy Policy takes effect will signify your acknowledgement of the revised terms, to the extent permitted by law.

15. Final Provisions

This Privacy Policy should be read together with any applicable terms and conditions, cookie notices and responsible gambling materials made available on fatbetcasino.online. In the event of any inconsistency between internal operational procedures and this published Privacy Policy, Fatbet will seek to process personal information in the manner that best reflects applicable legal obligations and the commitments set out in this document.

Fatbet is committed to maintaining a transparent and protective approach to privacy, security and compliance. If you require clarification about any part of this Privacy Policy, please contact [email protected].